What is DNS?

What is DNS? DNS means ‘Domain Name System’. It sounds very technical, but it’s actually quite simple. It’s a way for your browser (eg Firefox or Chrome) or mail client (eg Outlook or Mac Mail) to find websites and services on the internet. Computers love...

What are your nameservers?

(This article applies only to those accounts migrated to our new platform from 2018 onwards). Our nameservers are: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com

Why am I getting an Internal Server Error (error 500)?

A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception and/or fatal error. When this happens, it will be logged by our system and you can view recent errors inside the ‘Access/Error Log’ of...

I get a 500 error from a new hosting package on Windows

Internal server errors (Error 500) Our Windows platform connects to our central storage system using authenticated access. This can take up to 30 minutes to fully provision for new websites. If you’ve recently created a Windows Hosting account and receive a 500...