I’m currently having problems with Outlook/Mac Mail etc

If we have recently migrated you to the newer platform and you still have the old incoming/outgoing mail server settings, or if you have made an error in any of your settings or are just unsure what is happening and feel like throwing your computer out of a closed...

Why is my POP3 mailbox re-downloading messages after migration?

While we do everything we can to help prevent this behaviour, occasionally mailboxes that have been configured using POP3 and set to ‘Leave a copy of mail’¬†on the server may redownload all e-mail from the server, causing duplicates to exist in the mail...

How do I set up out of office replies?

For those clients who were previously using our starter-plus email accounts, there was the ability to use Outlook Web App (OWA). This had the capability to set up out of office replies. Unfortunately, although the newer email accounts (and migrated accounts) support...

What is SSL / TLS and do I need a secure email connection?

SSL stands for Secured Socket Layer – basically it is a secure way of providing authentication and encryption during communication online between your computer and our STACKMAIL mail server. (This article applies only to those accounts migrated to our new...